THE ARTIFICIALLY INTELLIGENT RETAIL INDUSTRY
Economist event banner
  Friday, November 30th 2018  
08:30 Registration and refreshments
09:00
Welcome remarks:
THE ECONOMIST’S FORECAST ON THE RETAIL INDUSTRY
Where can AI create significant new value?
Will existing models be undermined by AI?

John Andrews, consultant editor, The Economist
09:10
THE RETAIL INDUSTRY DEFINED ANEW I

Keynote opening address:
Anna-Michelle Asimakopoulou, MP, head, digital policy, telecommunications and media sector, New Democracy
Anna Diamantopoulou, president, “DIKTIO” Network for Reform in Greece and Europe, former European commissioner and former minister, Greece
09:30Discussion
09:50
THE RETAIL INDUSTRY DEFINED ANEW II
To what extent has AI application taken over retail functions?
Has unemployment been affected?
Will retailers continue to be major employers?

John Vasilakos, vice-president and chief executive officer, Kotsovolos–Dixons South-East Europe, Greece  
Antonis Makris, president, Hellenic Retail Business Association
Vassilis Stavrou, brand president, AB Vassilopoulos

Artificial Intelligence in insurance retail business: a trend or a solution that matters?
Ioannis Sifakis, director, corporate communication, marketing & PR, Ethniki Insurance
10:20
HAVE A SAY – LIVE POLLING AND DISCUSSION
Will AI in the retail industry offer new opportunities in the employment section?
10:40
AUGMENTATION OF THE RETAIL PROCESS
Which AI applications will help retailers stay ahead of their competitors?
What innovations will prove potential retail game-changers over the next decade?

Michail Bletsas, research scientist, director of computing, MIT Media Lab
Joe Jensen, vice-president, Internet of Things (IoT) Group, general manager, Retail Solutions Division, Intel Corporation
11:00
HAVE A SAY – LIVE POLLING AND DISCUSSION
Will the application of AI affect quality in the retail process?
11:20Break
12:00
THE RELATIONSHIP WITH THE CONSUMER IN THE SPOTLIGHT
How is the journey of the customer’s experience changing?
Outlining the new strategy for both brick-and-mortar and digital stores
Chatbots, virtual mirrors but also Pepper robots: optimizing AI
True omnichannel to become the norm

Massimo Volpechairman, FIRAE (Federation of International Retail Associations)
Christos Karagiannakis, chief operating officer (COO), Kotsovolos–Dixons South-East Europe, Greece  
12:15
HAVE A SAY – LIVE POLLING AND DISCUSSION
Is customer’s behaviour expected to change in a positive way in this new reality?
12:30
DATA COLLECTION SHEDS LIGHT ON THE FUTURE OF RETAIL INDUSTRY
New ways to outline customer behaviour
Platform Business Group (PBG): China’s new strategy on board
S-commerce vs M-commerce: friends or foes?

Georgios Doukidis, professor, Athens University of Economics and Business
Vasso Panagiotopoulou, BU director, Leadmark – Artificial Intelligence in Marketing & Sales
12:45
HAVE A SAY – LIVE POLLING AND DISCUSSION
Will the customer trust the new reality that is unfolding?
13:00
SMEs: THREATENED BY THE 4TH INDUSTRIAL REVOLUTION?
 Will the spine of the economy adapt in a fruitful way?

Setting the scene:
Giorgos Kavvathas, president, Small Enterprises' Institute of the Hellenic Confederation of Professionals, Craftsmen and Merchants (IME GSEVEE)
Luc Hendrickx, director for enterprise policy and external relations, SMEunited 
Zina Mavroeidi, CEO, E-fresh.gr
Michael Nelson, tech strategy, Cloudflare, former professor of internet studies, Georgetown University
13:30
HAVE A SAY – LIVE POLLING AND DISCUSSION
Will AI in the retail industry boost competitiveness?
13:50
FINTECH AND RETAIL: NEW HORIZONS THROUGH ARTIFICIAL INTELLIGENCE
 New opportunities that emerge in the banking sector
 Startups: Do the rules of the game change through AI?

Panagiotis Kourouthanassis, associate professor at the department of informatics, Ionian University, Greece
Kostas Tzioumis, associate professor of finance, Alba Graduate Business School, The American College of Greece
14:05
HAVE A SAY – LIVE POLLING AND DISCUSSION
Will there be winners and losers in this rapidly developing environment?
14:20
EDUCATION AND RESEARCH:
WHAT ARE THE TOOLS FOR THE RETAIL SECTOR?
 Current trends, future challenges

George Caridakis, assistant professor, University of the Aegean, head, Intelligent Interaction Research Group 
14:30
HAVE A SAY – LIVE POLLING AND DISCUSSION
Is research and education in Greece aligned with the new demands?
14:40
Keynote closing address:
Pascal Lamy, president emeritus, Jacques Delors Institute, former director-general, World Trade Organisation
15:00Discussion
15:15Networking closing luncheon

Economist Link Banner
Economist Link Banner
Economist Link Banner
Economist Link Banner