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The amazing achievements within the context of the Fourth Industrial Revolution over the past few years have made artificial intelligence and other relevant technologies a basic transformative force of our world.

The retail sector is at the forefront of this process, adopting more and more innovative solutions from the fields of AI, robotics and big data analytics, thus improving the retail process. Governments and business however need a coherent strategy in order to tap into this transformation for the benefit of the society.

On the other hand, concerns and risks are inevitably emerging with regards to employment, customer’s experience, data collection and existing business models.

To what extent has AI application taken over retail functions?
Will AI in the retail industry offer new opportunities in the employment section?
Shall we expect a boost in competitiveness through the 4th Industrial Revolution?
Will there be winners and losers in this rapidly developing environment?

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